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Terms of Use

By purchasing from Musician.Tools, you are agreeing to our terms and conditions as stated herein.

ORDER CHANGES AND CANCELLATIONS: If you need to make any changes or additions to your order, or if you would like to cancel your order, please contact us by email no later than 9:00am Pacific Standard Time the following business day. After that time, your order will be considered confirmed and finalized, and you agree that no further changes may be made and all merchandise ordered may not be returned.

PRODUCTION AND SHIPPING LEAD TIMES: Orders are produced and shipped on a first-come, first-served basis, and larger orders may require additional lead times. Generally, orders are shipped within 24 hours of order submission, except weekends and holidays. Custom Items may take up to five weeks to leave our factory depending on the product and production demand. Similarly, shipping times may vary based on a number of factors. All orders ship from our factory in Burbank, California, and transit times may vary by your location and chosen freight carrier. If you are in need of an item in a specific time frame, please contact us; we may be able to move your order forward in our production schedule for a 15% expedite fee and/or upgrade your shipping speed.

PURCHASES: All sales are final from Musician.Tools website.

REFUNDS/EXCHANGES: We want you to be happy with your new Musician.Tools products. If you feel that your new product is not helping you achieve the performance that you want, we can help through our 15-day exchange program. Only "new" products are allowed to be exchanged. Refunds will only be issued if Musician.Tools, in its sole discretion, determines it's appropriate.

  1. If you are a U.S. resident, please contact us via email within 15 days of original retail purchase.
  2. Explain in detail what the issue is and provide clear photos or video, so we can investigate.
  3. If the replacement that we recommend has a higher List Price than the product that you are exchanging, please include a check or money order for the difference in List Price.
  4. Please pack the product securely to prevent damage and write your Return Authorization number on the outside of the package. We recommend that you insure the package and ship it with tracking.
  5. We need your original sales receipt which is dated no more than 15 days before our Return Authorization was issued.
  6. The returned product must be unused and in "new" condition. Musician.Tools will not accept any product which has been used, installed, altered or damaged due to misuse or accident.
  7. Upon inspection and acceptance of your product, we will ship a replacement promptly without additional charge. We reserve the right to exchange your product for a factory refurbished model.

Exchanges are limited to "new" products only. Color or finish changes are not permitted and do not qualify for exchange. Limit of one exchange per original retail purchase. Exchanges cannot be conducted by email. This offer applies to U.S. residents only and is not available on "used" products.

WARRANTY: Musician.Tools warrants that its products are free from defects in materials and workmanship, and will repair or replace any part which (under normal installation and use) discloses such defects, if the product is returned to Musician.Tools within three years from the date of purchase (within the original owner's lifetime), and provided that the product, upon examination by Musician.Tools, discloses that it is defective. This warranty does not extend to any part of our products which has been damaged by misuse, accident, incorrect use, improper installation, use in violation of the instructions, tampering, alteration or repair outside of our factory. Customer assumes responsibility for all shipping charges to return the item to Musician.Tools's Burbank factory; in turn, Musician.Tools will pay return shipping to the customer provided the item falls within the warranty period as described above.

COLOR MATCHING AND COLOR FASTNESS: We endeavor to render our online product photos and color swatches as faithfully as possible. However, variations do occur and renderings on your screen may differ due to individual device and/or browser settings. By purchasing from Musician.Tools, you affirm that the color you see on your screen may not match the color of the product you receive exactly, and that returns and exchanges for color are not permissible. In addition, some pigments used in our product line may fade if exposed to strong light and are not eligible for warranty claims if Musician.Tools, in its sole discretion, determines that color fading has occurred due to such exposure.

PRIVACY POLICY: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

SECURITY POLICY: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Published: 3-13-2022